Samples & Proofs for Custom Promotional Products
TL;DR — Quick Answers:
•Physical Samples: Available on most products. Some are free; others may have a small fee or shipping cost.
•Digital Proofs: Included with every decorated order. Production never starts without your approval.
•Pre-Production Samples: Available for large or complex orders. Additional fees and lead time apply.
How do I request a physical sample of a promotional product?
Yes, you can request a physical sample for most of our promotional products. We understand that feeling the quality and seeing the true colour of an item is important before committing to a large order. Many of our samples are provided free of charge, though some premium items may require a nominal fee or shipping cost. To request a sample, simply contact our support team or use the “Request a Sample” option on the product page.
Will I receive a digital proof before my order goes into production?
Absolutely. Every decorated order at CanPromos includes a comprehensive digital proof for your approval at no extra charge. This proof shows exactly how your logo or artwork will appear on the final product — including size, colour, and placement. We have a firm policy: we do not proceed with production until you have reviewed and confirmed the proof. This protects your investment and ensures you receive exactly what you envisioned.
What is a pre-production sample and when should I order one?
A pre-production sample is a physical, fully decorated example of your actual item created before we run the full production of your order. We strongly recommend requesting a pre-production sample for high-value orders, complex multi-colour designs, or very large volume runs where the cost of a production error would be significant. Please note that pre-production samples incur additional setup fees and add time to your overall delivery schedule.
How long does it take to receive a physical sample?
Blank physical samples typically ship within 1 to 3 business days, depending on the item and warehouse location. Standard Canadian shipping times then apply. If you need a sample urgently, please contact our team and we will arrange expedited shipping options wherever possible.
Can I get a sample with my logo already printed on it?
If you need to see your specific logo on the product before committing to a full run, you will need to request a pre-production sample. Standard blank samples are sent without decoration (or occasionally with a generic over-run logo) to demonstrate the product’s quality and print surface.
Have more questions? Our team is here to help. Call us toll-free at 1-888-977-1075 or email us directly.