WOOCS 2.2.3

Frequently Asked Questions

/Frequently Asked Questions
Frequently Asked Questions2019-01-27T14:16:41-05:00

Order Information


We proudly accept all major credit cards (Visa, Master Card, and American Express), plus personal cheques, EFTs and wire transfers. Please make checks payable to Canpromos Inc and include your order number on the memo section of the cheque. Send checks to 970 Montée de Liesse, Suite 214, St-Laurent QC H4T 1W7. Cheque payments will not be accepted for rush orders, and will delay production time.

Sign in to your account to verify your estimated delivery date. Typically, our orders do arrive by the date provided, but time requirements for the printing process or failure to provide high quality artwork, shipping delays or factors beyond out control may sometimes occur and may cause your order to arrive later than originally estimated. Please select a rush delivery service when you check out in order to receive your order before a certain date.

Please contact a representative at 1-877-837-3450 and reference your previous order number if you would like to duplicate a past order. You can also Sign In to your account and reorder online. Orders with the exact same artwork and imprint color will be assessed a re-order screen fee of $20.00 rather than the full $50.00. Any changes made to the item or the artwork will incur a new setup fee of $50.00.

You can purchase a blank sample by selecting the “Sample Request” button on any  product page. Samples range from free to $20 depending on the item, and cannot be returned for credit or refund.  You will receive a maximum of 1 sample per shipment. Samples regularly ship within 24-72 hours from time of purchase. The amount paid for samples will be credited towards your next bulk order.

Depending on the size and complexity of your order, the estimated production time could last anywhere from 5 to 10 business days. Due to varying production times for each product, paying for expedited shipping does not guarantee you a promised delivery date.  We suggest placing your order as far in advance as possible to the day you’d like it delivered to avoid deadline issues.

After placing your order, you will receive an email with a confirmation that your order has been well received. When you check out, we encourage you to setup a online profile so that you can log into your account and track the progress of your order. You can quickly navigate to this page by clicking here. Otherwise, you can always contact us for an update.

All shipments leaving our factory are inspected and signed for by the carrier. Most orders are shipped via FedEx, Purolator or UPS, depending on the destination and weight/size of the shipment.  We do not deliver to P.O. box addresses.  Unless you ordered a sample, all orders must be signed for in order to receive your package.

General Information


A wishlist is a list of items you can bookmark while browsing our website so that if you wish to revisit, you will not have to hunt for them again.  Simply register a username and password so that your wishlist can be saved to your profile and accessed the next time you login.

Upload your artwork using our Custom Preview tool. Click on the Customize Now button in the product details page, then select the Upload Your Own Art/Logo option. Select from library, and follow instructions to submit.

You can also submit your design via email after placing your order. Please send artwork and detailed imprint instructions to info@canpromos.ca – be sure to reference your order number in the subject line.

* If we do not receive your artwork and/or imprint instructions in a timely manner your order may be subject to delays or cancelation.

When we receive an order, our team goes to work on finalizing art, setting up screens and scheduling equipment. As a result, once an order enters production, we are unable to cancel or make any changes to your order.