Frequently Asked Questions

Yes, minimum order quantities (MOQs) vary depending on the specific product and decoration method. Most of our promotional items start at minimums of 25 to 50 units. Certain products, such as custom apparel or high-end tech gadgets, may have different minimums. If you have a specific quantity in mind, please contact our team — we always strive to accommodate your unique business needs.

Our standard production time is typically 10 to 15 business days after you have approved your digital proof. Shipping within Canada usually adds an additional 2 to 5 business days. If you are on a tight deadline, we offer rush production on select products — including 24–48 hour options where available — for an additional fee. Need it even faster? Call us directly at 1-888-977-1075 and we will do everything we can to meet your event date.

Re-ordering is fast and simple. You can log in to your CanPromos account online, or contact your representative with your previous order number. Because we already have your approved artwork on file, the re-order process is expedited, and we can often reduce or completely waive the setup fees for exact repeat orders.

Yes. Setup fees are charged per decoration colour and location, and they drop as quantity goes up — on large orders they are often a small share of the unit cost. Exact repeat re-orders frequently have setup reduced or waived because your artwork is already on file. Ask for a setup-fee breakdown on your quote.

Absolutely. Every decorated order includes a free, comprehensive digital proof sent directly to your email. We have a strict policy: we will not begin production until you have reviewed and signed off on the artwork, size, and placement. For large or complex orders, physical pre-production samples can also be arranged (sample fees may apply but are often credited toward your final order).

We accept all major credit cards, Electronic Funds Transfers (EFTs), and Interac e-transfers. For approved corporate accounts, we can also extend flexible credit terms to streamline your purchasing process.

We offer a wide variety of professional decoration methods to suit any product or material. Our capabilities include screen printing, embroidery, laser engraving, full-colour digital printing, heat transfer, debossing, and UV printing. The optimal method depends on the specific product and your logo design. Our experts will recommend the best decoration option when you submit your quote request.

Your complete satisfaction is our top priority. If there is a production error or a quality issue with your decorated items, we will reprint the order or issue a refund — no hassle involved. We stand firmly behind every promotional product we sell. Simply contact your representative, and we will make it right.

Yes. Our extensive supplier network gives us access to thousands of additional promotional products beyond what is currently listed online. If you have a specific item in mind or need a completely custom-sourced product, let us know. Our sourcing team will find the perfect options for your campaign or event.

Yes. For the highest quality print, please send us your logo in a vector format (such as .AI, .EPS, or a high-resolution .PDF). If you only have a standard image file like a .JPG or .PNG, do not worry. Our in-house design team can often work with your file or recreate it in vector format at no extra charge for orders exceeding 100 units.

Yes, CanPromos ships to every province and territory across Canada. Shipping costs are calculated based on the order size, total weight, and final destination. We provide exact shipping quotes upfront with every order estimate so there are no surprises. Free shipping is also available on select large-volume orders.

Changes and cancellations are possible, but they must be made before production begins. Once your items have been decorated with your custom logo, the order cannot be cancelled or returned. Please review your digital proofs carefully to ensure everything is perfect before giving your final approval. Still have questions? Call us toll-free at 1-888-977-1075 or contact us online.